Privacy Protocol

At MKG Labs Ltd ("By Humans Cloud", "we", "us"), privacy is not a feature; it is mathematically enforced. We operate a zero-knowledge cloud storage infrastructure designed for enterprise data persistence. This Privacy Protocol outlines our strict minimal-extraction approach to the operational data required to maintain your infrastructure.

1. Data We Do NOT Collect (Zero-Knowledge Architecture)

Before detailing what we collect, it is imperative to establish what we cannot access. By Humans Cloud utilizes end-to-end client-side encryption. Therefore:

• We do not have access to your cryptographic keys.
• We do not scan, index, or view the contents of your stored files.
• To our servers, your stored assets are simply mathematically opaque, encrypted data shards.

2. Operational Data We Collect

To provide and maintain the infrastructure, we only extract what is structurally necessary:

• Account & Contact Information: Your active email address for delivering critical infrastructure updates, node statuses, and billing notices.
• Network & Security Logs: Minimal IP routing data necessary strictly for state-level geofencing and mitigating DDoS attacks at the network edge.
• Payment Data: Handled entirely and securely by our authorized Merchant of Record (MoR) and payment gateways. We never store or process your credit card details on our servers.

3. How We Use Your Data

Your operational data is strictly used for infrastructure maintenance. We use this information to:

• Provision and maintain your isolated storage allocation.
• Process recurring subscriptions via our payment processors.
• Enforce security perimeters and block unauthorized network access.

We do not sell, rent, or trade your personal information or network logs to any third-party marketing agencies or AI data scrapers. Period.

4. Law Enforcement & DMCA Compliance

While we are technically blind to your data, we maintain a zero-tolerance policy for network abuse. We comply with the Digital Millennium Copyright Act (DMCA) and UK jurisdiction. If we receive a legally binding subpoena or actionable intelligence regarding an account utilizing our infrastructure for illicit operations, we will comply with authorities. However, because of our zero-knowledge architecture, we can only provide the encrypted ciphertext blocks; we cannot decrypt your files. In cases of confirmed Terms of Service violations, we will permanently terminate the associated account and isolate the infrastructure.

5. Data Storage & Erasure Policy

We retain your account and billing history only for as long as your subscription is active. Upon permanent cancellation of your service, the cryptographic Object Lock is released, and all associated encrypted shards and personal identifiers are securely deleted from our active servers within thirty (30) business days, rendering the data irreversibly destroyed.

6. User Rights: Access & Control

We grant you total control over your digital footprint. Regardless of your jurisdiction (including GDPR or CCPA), you have the right to:

• Right of Access (DSAR): Request an export of the operational metadata we currently hold regarding your account.
• Right to Erasure: Command us to permanently delete your account data and destroy your storage node.

To execute either request, contact Operations at operations@mkg.so. We resolve all data requests free of charge within thirty (30) days.

7. Corporate Information

MKG Labs Ltd
Company No: 17179813
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: operations@mkg.so